We use DHL (except few destinations) for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes.
We do not offer Saturday delivery.
PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.
You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; please contact your local customs office for further information.
You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you.
All shipments will be carried out through (except few destinations). The terms and conditions of DHL will apply additionally and can be called under www.dhl.com.
Please note that we aim to dispatch all orders within 48 hours (Monday-Friday).
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Paper Rain is not responsible for any delays caused by destination customs clearance processes.
RETURN PROCEDURE AND CONDITIONS
We have arranged a totally hassle-free return procedure to make your online shopping even easier and more immediate.
You can return any item within 14 days of the delivery date.
Make sure the items are in the same condition you received them in, with all tags still attached.
Items cannot be worn, washed or altered in any way.
Fill out the online Return Form in order to get a Return Number.
Ship your parcel with a shipping service of your choice and at your expense to the following address
Please remember to hand in the 5 copies of Proforma Invoice you find in your package to the shipping service you opt for.
These forms are necessary for Customs clearance so please do not insert them into the package.
You can download an empty copy here.
Send your return from the same Country in which you placed your order.
We will not be able to accept returns from different Countries.
Returns which do not respect the conditions above or with missing or incomplete Customs documentation will be refused and returned to the Shipper.
our return package will be accepted within 7 working days from the delivery date at our warehouse.
For further information on the conditions for exercising your right to return, please see the Legal Area.